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I am an entrepreneur, consultant and speaker with over 35 years of business experience. You have probably discovered already that experience is what you get when you don’t get what you want and here is where I share my own hard won experience. .   

You’ll find one-liners, longer articles, insights from clients and useful resources. My intention is to create a site that gives you ideas on how to handle most of the issues and opportunities that every business owner faces. I'll update regularly, including the Steveisms - so please check back regularly.

If you think I can help you resolve the business issues you are facing or if you are looking for a speaker on business topics, don't hesitate to contact me.  

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RECENT ARTICLES:

 
What to do if you lose a key customer

One of the most easily identifiable risk factors facing any company is the loss of a major customer. It is one of the most alarming things that can happen in business but as with any risk factor, there are ways to minimize the risk beforehand and processes that can be implemented if it does occur. 

In this article, I will look first at some things you can do to minimize the risk in the first place and then go on to look at how to react when it does happen to you. Planning ahead is critical but with a little effort the damage can be significantly reduced.

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Preparing for a Business Downturn

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 Business downturns come in many shapes and forms – from a recession that affects the whole economy to something very specific that only affects your industry. This year, the business soothsayers are warning us to watch out for murky credit markets, a decline in the gross domestic product, and a decrease in consumer spending—none of which is good news for the small business owner. 
 Read more...
 
Killing The Mission Statement

The mission statement is probably the most outdated corporate invention of the last thirty years. The problem is that so many people are so intent on conforming to politically correct positions that they fail to communicate and simply regurgitate blinding glimpses of the obvious.

The template for a mission statement seems to be that it should be no more than five lines long, and written in staccato sentences that hit all the key buzzwords – customers, employees, integrity, profits and shareholder return.  

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Tips Corner

Image Read below for practical management tips from my business owner clients.


When entertaining clients in groups, make sure that your staff is formally briefed as to how to conduct themselves.


Our Board facilitator recently showed us the Stephen Covey  “urgent and important” grid.  It divides tasks up into four different categories:



We all have customers that demand extra time and attention. Instead of firing them, I levy what I think of as a “headache tax"


When I play golf, I keep score as I go. I add up the cumulative stroke total at the end of each hole and would never wait until the end of the round to tally up my score.


We had an issue with sick time entitlement and figured out how to defer the benefit.




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