Read below for practical management tips from my business owner clients.
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I am an entrepreneur, consultant and speaker with over 35 years of business experience. You have probably discovered already that experience is what you get when you don’t get what you want and here is where I share my own hard won experience. . You’ll find one-liners, longer articles, insights from clients and useful resources. My intention is to create a site that gives you ideas on how to handle most of the issues and opportunities that every business owner faces. I update weekly, including the Steve-isms - so check back regularly. When I post new content I announce it on Twitter at http://twitter.com/SteveDaviesEdge so if you want to be updated follow me there. If you think I can help you resolve the business issues you are facing, or if you are looking for a speaker on business topics, don't hesitate to contact me.
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Tips Corner
When entertaining clients in groups, make sure that your staff is formally briefed as to how to conduct themselves.
Our Board facilitator recently showed us the Stephen Covey “urgent and important” grid. It divides tasks up into four different categories:
We all have customers that demand extra time and attention. Instead of firing them, I levy what I think of as a “headache tax"
When I play golf, I keep score as I go. I add up the cumulative stroke total at the end of each hole and would never wait until the end of the round to tally up my score.
We had an issue with sick time entitlement and figured out how to defer the benefit. We allow five sick days a year but, instead of simply continuing to pay employees when they call in sick, we do something a little different.
