Steve Davies Online


Business is like poker...know when to hold and when to fold
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Key Performance Indicators - Gross Margin

The Gross margin is probably the most important in any business, and yet many people fail to measure it. Part of the reason for this is that the Gross margin is radically different for different businesses and in many cases it is not a well understood concept.

 
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Key Performance Indicators - Revenues

The most inportant starting point for most businesses to track each month is revenues, but what figure should businesses look at? The clear and logical answer is that you should track monthly billings and yet I have seen a number of businesses that track collections instead.  

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Recommended Procedure for Rejected Candidates

In these days of internet-based job advertisements it is simply not possible to respond in person to every candidate who replies, and this level of courtesy is not expected when people apply online.

 
 

 

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"It's for My Family"

One of the most frequent weasel words you hear as an employer are some variant of: “it’s not for me but for my family”. Beware when you hear this…it often signals the need for a pay raise, but it can also be an indication that what is coming is not only self-serving but that it will probably cause you some pain and may in some way be unethical.

 
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The High I Syndrome

One of the most common mistakes that I see made in interviewing is what I call "the high I syndrome", where people hire candidates that they like rather than people who are suited to the job they are trying to fill.

 
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What is your favorite past-time?

This came up as a security question on some site where I registered. They felt the need for my music listening habits to be private and so they wanted me to create a password. One of the security questions for when I (inevitably) can’t remember my password was “What is your favorite past-time?”.

 
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Business Card Mirror

If asked, most of us would say that our business was focused on what our customers need. The reality, however, is often a little different as many businesses tend to spend more attention on their own issues than they do on their customers’ needs.

 
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