Steve Davies Online


Relying on Fortuitous Self-Selection may be the Most Expensive Mistake of all
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Lifetime Value of a Customer

Identifying the lifetime value of a customer is an essential step in understanding the dynamics of your business. It will change your view of acquisition costs and of the profitability of different segments of your business, add urgency to your retention strategy and cause you to think hard about working more effectively to generate referrals.

   
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There is no return before investment--not in the dictionary and not in life

Return on Investment (ROI) has become a buzzword over the last decade, but the reality is that many people, especially these days, are averse to making investments in their business. They want to see the returns, for sure, but seem to think (or hope at least) that the return can come even if they don’t make the investment.

   
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Make your best dog manager and watch him bark
One of the most serious mistakes that companies make is to promote people who are effective in the field and bring them in-house to become a manager.  
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There are two problems in business - either you have a partner or you don't
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Contract Revenue

The measurement of contract revenue streams present some interesting challenges, both in the ways that they can be recorded on the financial statements and in the ways that they can be used to report wins and losses. In this article I will look only at how they can be more meaningfully presented on the financial statements.

   
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Revenue Predictors - Workload Inventory

Any company that sells time has what amounts to an inventory of future hours that its clients have committed to buy from it at an agreed rate. This commitment may either be firm or contingent on future events, but it is important to find a way to calculate the size of the inventory on hand at any point as this is an important measurement of workload and ultimately of future revenues.

   
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Don't let TLAs clog up your communication
All of us have jargon that we use as shorthand in our business, but if we aren't careful that can spoil over into our "communication" with our customers and prospects and be both confusing and counter-productive. 
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